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...to book and amend appointments,remind clients, to cancel if necessary?
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Your stylists are doing quite a lot of extra work that could easily be automated for your salon using an online booking software. Beauticians could be accommodating more treatments instead of spending time to answer phone calls and scheduling in customers.
We know that it takes minutes for you to answer phonecalls and to chat with customers to schedule appointments and that you are working days per week. 1. So when we multiply with , we get that every week it takes you total of minutes. To calculate it into months we divide it by 7 and multiply with 30.5, which equals to minutes () in a month. min x / 7 x 30.5 = min = 2. Now, let's calculate your hourly rate: We take the average treatment price and divide it with the average treatment duration: / (min / 60) = €/h 3. Almost done - now we take your hourly rate €/h and multiply it with lost time and get €. € x (min / 60) = € 4. This is how much time (and money) one stylist loses, so now we multiply it with the number of stylists working at your salon: x = € PS! This number may vary a little from previously calculated number because of the rounding we did...
We all know that no-shows are the worst. We have calculated how these customers not showing up and the ones running hopelessly late are influencing your business.
We need to know three things: 1. Every month customer(s) forget their appointment time 2. The average treatment is worth € 3. ...and there are stylist(s) working at your beauty salon. x € x =
1. You provide treatments per day. 2. The average treatments is worth €. 3. You have working days in a week (but we need to calculate it into months) 4. There are stylists in your beauty salon. x € x ( / 7 x 30.5) x = € This is just a very rough estimate that we have just calculated, but it gives an overview of the turnover nevertheless. Now we assess how many more clients you could be gaining when you start accepting online bookings. 10% extra = € 20% extra = € 30% extra = € 40% extra = € 50% extra = € 60% extra = 70% extra = € 80% extra = € 90% extra = € 100% extra = €